This Acceptable Use Policy (“AUP”) governs your use of the website, services, and digital platforms operated by Acheron Psychiatry (“we,” “us,” or “our”) at https://acheronpsych.com. By accessing or using our services, you agree to comply with this policy. Violations may result in suspension or termination of access.
1. Permitted Use
You may use our website and services solely for lawful purposes and in accordance with these guidelines. Acheron Psychiatry provides psychiatric and mental health services, and use of our digital platforms must align with these professional and clinical purposes.
Permitted uses include:
- Booking and managing appointments with our clinical staff
- Accessing patient portal features for care coordination
- Communicating with our practice regarding your treatment or administrative inquiries
- Reviewing educational or informational content provided by our practice
- Submitting intake forms and consenting to treatment disclosures
2. Prohibited Conduct
You agree NOT to use our website or services to:
- Violate any applicable local, state, federal, or international law or regulation
- Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
- Impersonate any person or entity, including clinical staff or administrative personnel
- Gain unauthorized access to any portion of our systems, servers, or databases
- Introduce viruses, malware, or other harmful code into our systems
- Use automated tools, bots, or scripts to scrape, crawl, or harvest data from our website
- Interfere with or disrupt the integrity or performance of our website or services
- Attempt to reverse-engineer, decompile, or extract source code from any software used on our platforms
- Use our services to send unsolicited communications (spam)
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our services
3. Patient Portal & Telehealth Use
Access to the patient portal and any telehealth services is subject to the following requirements:
- You must be an authorized patient, guardian, or authorized representative of a patient
- Credentials and login information are personal and must not be shared
- Sessions conducted via telehealth must take place in a private, secure location
- Recording of telehealth sessions without prior written consent is strictly prohibited
- You agree to use telehealth services only for legitimate clinical communications
4. SMS & Electronic Communications
If you have opted in to receive SMS communications from us:
- You agree to use opt-in and opt-out features as outlined in our Privacy Policy and Terms of Service
- You may text “STOP” at any time to discontinue SMS messages
- You may text “HELP” to receive support contact information
- You may not use our SMS program to send unauthorized commercial messages or spam
- Opt-in data and consent records are not shared with third parties for marketing purposes
5. Content Standards
Any content you submit through our website, patient portal, or communication channels must:
- Be accurate and not misleading
- Respect the privacy and dignity of other patients, staff, and third parties
- Comply with all applicable laws and regulations
- Not contain profane, offensive, or discriminatory language
We reserve the right to remove any content that violates these standards without notice.
6. Privacy & Protected Health Information
Use of our services is subject to our Privacy Policy and HIPAA Notice of Privacy Practices. You agree:
- Not to share protected health information (PHI) of others through our digital channels without proper authorization
- To notify us immediately if you believe your account or PHI has been compromised
- To use only your own credentials when accessing the patient portal
7. Enforcement & Consequences
Violations of this AUP may result in:
- Immediate suspension or termination of your access to our website and services
- Referral to appropriate law enforcement or regulatory authorities
- Civil or legal action where warranted
Acheron Psychiatry reserves the right to investigate any suspected violations of this policy and to cooperate with law enforcement agencies.
8. Reporting Violations
If you become aware of any violation of this Acceptable Use Policy, please notify us promptly at:
Email: info@acheronpsych.com Phone: (347) 629-9571
9. Changes to This Policy
We may update this Acceptable Use Policy at any time. The most current version will be posted at https://acheronpsych.com with the updated effective date. Continued use of our services constitutes acceptance of any revised terms.
10. Contact Us
For questions or concerns regarding this Acceptable Use Policy, contact us at:
Acheron Psychiatry Phone: (347) 629-9571 Email: info@acheronpsych.com Website: https://acheronpsych.com
By using our website and services, you agree to this Acceptable Use Policy.